5-Day Canadian Rocky Mountain Summer Tour from Vancouver/Seattle: Banff National Park and Jasper National Park

Cancellation and Amendment Policy:

    - 34 and more days prior to departure date, US$40.00 per person penalty fee;

    - 18-33 days prior to departure date, 50% penalty fee;

    - 0-17 days prior to departure date, no refund.                                                      

    - Additional hotel bookings before or after the tour as well as other services are subject to hotel cancellation policy to determine if a refund is possible.

    - If the guest quit during the trip or fails to participate in any itinerary due to personal reasons (no travel documents, late arrival, illness, accident, etc.), the paid tour fare           will not be refunded, and no other services will be compensated.

• This product is a destination tour. Please bring your own valid tourist visa.

• Please be sure to provide accurate and complete information when you book the tour (name, gender, contact information, adult or child, etc.), so as not to make reservation errors and affect your travel. If the trip is delayed or losses are caused due to lack of information, it shall be on your own responsibility.

• If you haven't received the confirmation 7days before your departure date, please contact our staff in time.

• In order to make your trip more complete, pleasant and smooth, we strongly recommend that you choose to book event tickets, catering packages, etc. when making your order, and we do not provide any additional booking services within 7 days before the departure date and during the tour.

• Service fees are paid in Canadian dollars (CAD) directly to the tour guide. Please prepare a certain amount of CAD cash.

• This product is a destination tour group which is made up with scattered guests. Under the premise of ensuring that the promised service content and standards remain unchanged, it forms a group with other guests to uniformly arrange the itinerary. The sequence of itinerary may be adjusted according to different departure dates.

• Placing an order on ToursInsider does not guarantee confirmation. ToursInsider usually confirms a booking within 1-2 days.

• Hotel Star: there is no official star rating standard for hotels in North America, and the hotels involved in the trip are all local brand hotels.

• The standard double room in North America Hotel is equipped with one king bed or two beds. If you have special requirements for bed type, please inform us when you book the tour, and we will try our best to coordinate. For three or four people one room, there are only two beds in one room and according to the fire regulations, each room can accommodate only four people. Smoking is not allowed in the hotel, otherwise a penalty of $300 will be paid by yourself.

• There is no toothbrush, toothpaste, slippers, kettle, etc. in the hotel. Guests need to bring them by themselves.

• The measuring standard of Product components such as: tourist vehicles, hotels, restaurants, tourist attraction facilities, language and culture, may be different because of the difference of area or country, please understand. (The language may be bilingual, such as Mandarin, Cantonese or English)

• Tourist vehicles: We will arrange the vehicles according to the number of passengers, under 24 passengers we will arrange one person serve as guide and driver and more than 24 passengers we will arrange one guide and one driver for the tour.

• Each operating organization has different regulations on the safety and rights of tourists by various means of transport, hotels, restaurants and tourist attractions used during the trip to be responsible for tourists; In case of accidental casualties or other losses, it shall be solved according to the regulations prescribed by various operating agencies, which has nothing to do with our company.

• If encounter special circumstance such as bad weather, traffic accident, etc. our company reserves the right to modify or cancel the itinerary.

• We strongly recommend that you purchase travel insurance to ensure your personal interests.

• If pick-up and drop-off service are included in your itinerary, please be sure to provide accurate flight information and arrive at the designated pick-up or drop-off location. As a result of the inaccurate information provided caused airport pick-up or drop-off mistake, the travel agency reserves the right to provide secondary service or charge additional airport pick-up or drop-off fee, which should be paid by customer.

• According to the operation requirements of different hotels, you may be required to provide a credit card as a deposit of incidental during your stay (such as telephone, laundry and catering) 

• All event tickets must be booked in advance. No additional booking service is provided during the tour. Please understand.

• During the tour, please gather at the boarding location at the appointed time that the tour guide informed, don't be late to avoid delaying the travel of other tourists. If you can't travel with the bus due to being late, please go to the next gathering place by yourself. Please understand.

• During the tour, you may stay in different hotels. If the pick-up and delivery of guests from different hotels are involved, the driver and tour guide will make reasonable arrangements according to the actual situation of the team. Please understand and cooperate. Thank you.

• During the tour, there may be different vehicles and guides to serve you. If it brings you inconvenience, please understand!

• During the trip, if you need to leave the group, please sign the 《Statement of Verification》

• Customer under 16 years old must be accompanied by adult (18 years old or older)

• For the complimentary items during the trip, if they cannot be presented due to traffic, weather and other force majeure factors, or you cannot participate due to personal reasons, the related fee will not be refunded. Please understand.

• If you have special needs (such as bed type, vegetarian food, baby chair, etc.), please inform us at least 7 days before the trip. We will try our best to coordinate, but we don't guarantee it.

• Only one large / small luggage per person is permitted and the additional luggage charge is $35 per piece.

• For the sake of fairness, your seat will be changed once a day. Or you can pay CAD $60.00/person to book the first three rows of seats on the bus

• Please arrive at the boarding location on time. If you are late and can't travel, the fee you paid will not be refunded.

• In view of the possible changes or insufficient number of participants, our company reserves the right to modify or cancel the tour group before departure and refund the paid fees in full. We do not undertake any other responsibility and customers shall not claim compensation for the reason.

• Depending on your arrival time, your hotel room may not be available until the afternoon. Most hotels allow check-in between 1:00pm-3:00pm, however some charge a fee for early check-in. Please check at the hotel desk to see if you may store your luggage at the hotel if you wish to explore the city on your own before check-in.

Please Note:

    1. Guests are not allowed to use a CITY PASS and admission ticket purchased by themselves to join the sightseeing attractions included in this tour.

    2. Guests who do use a CITY PASS or admission ticket purchased by themselves, will not be offered the transportation service for that day, and will possible need to pay         a penalty fee. Please consult your tour guide for details.

• Language: This tour is escorted by a professional bilingual tour guide and/or driver guide (English/Chinese). Tours and/or languages may be combined to operate this tour depending on the number of passengers who have booked a particular departure.

• Bus Arrangement: Passengers on the same reservation will be arranged on the same bus unless stated otherwise. If you wish to be on the same bus as another party /an existing reservation, please note your request with the reservation number in the comment section on the checkout page or notify us at least 24 hours prior to tour departure.

• ToursInsider cooperates with top local area tour operators and ensures the best quality of services to all travelers. We provide tour coaches that all are insured with a liability insurance coverage from $5,000,000 to $10,000,000 to make sure that your trips are safer and more enjoyable.

• The time we mentioned in the itinerary is for reference only. Please refer to your guide on tour for the actual arrangement. The visiting order and duration might be changed according to actual and practical situation for better service.

• This tour/activity is overseen by a select local operator in the region. Upon booking your tour or activity and after receiving confirmation, you will be issued an e-ticket detailing the local operator's name and contact information. If you require assistance finding a specific tour, please contact us for more information.

• If any of the attractions are closed due to Covid-19, the guide will arrange the itinerary based on the actual situation on the tour date. Please understand. Thanks.