The change and cancellation policy of Toursinsider tours ordering site (www.m.toursinsider.com, hereafter referred to as Toursinsider) is an integral part of the customer agreement. You are deemed to have agreed to this agreement, and the entirety of the change and cancellation policy when you agree to the Customer Agreement.
Once you receive your electronic travel voucher, your order has been confirmed. At that point, if you need to change or cancel your order, please download and complete the “Change/Cancellation Form”, and send the completed and signed form to Toursinsider via email, fax or post (please see below). Please be aware, should you wish to change, cancel or modify an order, a small fee is payable. The specific refund criteria are as follows:
I. Cancellation / Modification and Refund Policy
1. Cancel or change an order
The following terms apply to the refund policy when canceling or changing an order
1) Reducing the number of travelers
2) Canceling the entire order
3) Change to a different tour
* Possible only 31 days prior to the tour departure date.
* Modification service fee will be applicable over & above the cancellation charges.
4) Rescheduling tour departure date
* This request will not be accepted if the travel date is within 07 days or lesser.
* Subject to availability of seats
* Modification service fee will be applicable over & above the cancellation charges.
| Cancellation Made Within | Refund Policy |
| 31 Days (or) more prior to tour departure date | 90% of tour cost paid will be refunded |
| 15-30 Days prior to tour departure date | 75% of tour cost paid will be refunded |
| 08-14 Days prior to tour departure date | 50% of tour cost paid will be refunded |
| 07 Days (or) lesser prior to tour departure date | The entire tour cost will be forfeited & No-Refund |
2. Modify an order
Charges to modify an order apply for the following:
1) For requests to add more number of travelers
* Subject to availability of seats.
2) For requests to change to a different tour
* Possible only 31 days prior to the tour departure date.
* Cancellation charges as above will be applicable over & above the modification service fee.
3) For requests to reschedule tour departure date
* This request will not be accepted if the travel date is within 07 days or lesser.
* Subject to availability of seats.
* Cancellation charges as above will be applicable over & above the modification service fee.
4) For requests to change name of passengers
* This request will be accepted until 3 days prior to the travel date, however same service fee as below will be applicable.
| Modification Notice Period | Service Charge |
| Requests made from the date of booking until 07 day prior to the tour departure date | US $ 30 will be charged for each order |
| Requests made 07 days (or) lesser from the date of tour departure | No requests will be accepted & No Refund |
3. Notes
1) We recommend all our passengers to avail "Travel Insurance" to protect themselves against personal / natural / manmade exigencies of all kind (including medical & family emergencies, accidents, flight delays, traffic delays, theft or personal- acts of terrorism, natural calamities etc.) that may affect you from participating in our tours (OR) arise while on tour.
2) Toursinsider will take no responsibility for matters as stated above under personnel / natural / manmade exigencies.
3) No part / full refund / compensation will be offered to passengers who miss taking our tours (OR) for any un-utilized services, as per the date / time scheduled on the E-Voucher because all services are reconfirmed and prepaid for Charges as mentioned in our "Cancellation / Modification and Refund Policy" would be applicable.
4) All cancellation & tour modification requests should be emailed to [email protected].
5) We will not accept any cancellation / modification requests made through local tour provider / tour guide (OR) verbal requests made over the phone to our customer support staff / by voice mail
6) Cancellation request emails will not be accepted unless they have a complete, signed and attached "Toursinsider Cancellation Request Form".
II. Regulations for changing or canceling destination activity products
1. Destination activity products include but are not limited to: show tickets, attraction tickets, city passes, etc. Once the order is confirmed, it cannot be canceled or changed. No refund is available at this point.
2. Guests who are absent from any activities, or who leave any activity early will be deemed to have waived the activity. If the product has special instructions for cancellations and changes these will be implemented in accordance with the specific provisions of each product.
III. Change and cancellation policy for cruise products
| Cancellation/ change notice period | Service Charge |
| Itinerary starts in more than 31 days | Refund 50% of the booking price |
| tinerary starts in fewer than 30 days inclusive | No refund is available. |
IV. Promotion change and cancellation policy
Promotion offers are a selection of hot-selling, high quality products at amazing value, and are subject to the following special regulations for changes and cancellation.
1. Canceling or changing an order
The following refund policy applies to canceling and modifying orders
1）Reducing the number of participating travelers
2）Canceling the entire order
3）Changing the itinerary start date
4）Rescheduling tour departure date
| Cancellation/change notice period | Service Charge |
| Itinerary starts in more than 31 days | Refund 90% of the booking price |
| Itinerary starts in fewer than 30 days inclusive | No refund is available |
2. Modifying the order
The following refund policy applies to changing an order
1）Increasing the number of participating travelers
2）Changing the names of participating travelers
3）Replacing the hotel or optional tours with similar hotels of optional tours
| Cancellation/change notice period | Service Charge |
| Itinerary starts in more than 31 days | USD $50 will be charged for each order |
| Itinerary starts in fewer than 30 days inclusive | No refund is available |
V. Insurance product change and cancellation policy
Insurance products are provided by Toursinsider's partners and 3rd party websites, 3rd party websites' terms and conditions apply. Toursinsider does not accept liability for the content of 3rd party websites.
VI.Refunds
1. Upon receiving the completed “Change/Cancellation Form” and a signature, Toursinsider will process the request within 3 business days, though the actual date of the refund depends on the bank's processing times.
2. When refunding, Toursinsider will cancel or change the product in accordance with the provisions set out in this document. The amount to be returned will be settled in USD and returned to the original account used for payment. Users must bear the costs associated with converting to other currencies, and use the trading total as a benchmark only.
VIII. Notes
With regard to destination products plus hotel reservation and pick up service, once confirmed, the fee cannot be refunded.
1. After a destination tour product has started, if the guests are voluntarily sharing rooms, Toursinsider will not offer a refund.
2. With regard to orders for promotions including “buy two get one free” and “buy two get two free”, if the request to modify comes after the trip has started, fees will be charged to cancel or modify the terms. Related promotions such as participation in trips involving groups with absentees will be charged a fine as set out in this document. The deposit can be used to collect the penalty from other participants in the same itinerary.
3. If the trip includes airfare and is confirmed, no change can be made to the flights as scheduled (such as name, time, route, flight number, etc.) If this leads to the cancellation of the order, no refund is available.
4. If a product has special instructions for canceling and changing, these will be implemented in accordance to the provisions of each product individually.
5. In exceptional cases, the supplier may cancel or change an itinerary. In these instances, we will promptly inform you, and provide you with additional options. If you are not satisfied with the proposed changes, we will offer a full refund.
6. When estimating the notice period for changes or calculations, the day of departure and the day Toursinsider receives notice from the customer are not included.
7. After the itinerary starts, Toursinsider will no longer accept applications for refund of fees. If a person misses the start of the itinerary, we cannot offer a refund.
8. In the event of uncontrollable circumstances, including but not limited to: flight delays or cancellations, road traffic accidents, vehicle break downs, inclement weather and other such conditions, Toursinsider will provide advice and assistance, but is not responsible for any resultant loss.
9. The completed Change/Cancellation Form and signature should be sent together by email or mail to following address to alert Toursinsider's ordering system.
Email: [email protected]
Tel: 1-888-531-1127
Address: 37-01 Main St. Suite 3B, Flushing , NY 11354
Toursinsider respects and protects the personal privacy of all users of our travel network platform. Your personal and payment information will not be shared with or disclosed to any third parties without your permission. Toursinsider only uses your personal information to process your orders and for necessary follow up services. This privacy policy is an integral part of our customer agreement. At the time of your using of Toursinsider's travel ordering network you are deemed to have read and agreed to the entire contents of this privacy policy.
I. Information use
Information you provide in the ordering process will be used to handle bookings. We will not sell, share, rent or license any of your personal information to unrelated third parties, be they companies or individuals. When you use Toursinsider's ordering network, Toursinsider automatically accepts and records information on your browser and computer, including but not limited to your IP address, browser type, date, etc. This is used for information and data analysis and statistics. To improve your service, Toursinsider may use your information to recommend special offers that may be of interest to you. If you check the “get offer” box, we will regularly send you relevant offers. You may opt out of this at any time.
II. Information security
When you use your credit card to pay, your credit card information will be protected by powerful security systems. Toursinsider uses backup servers, encryption and other security measures to ensure your personal information is not lost, and cannot be abused.
III. Information release
In the following circumstances Toursinsider may be required to disclose your information to third parties.
1. If you give prior authorization for us to do so
2. In order to provide you with the services and products requested
3. In accordance with the law
4. In accordance with the requirements of relevant government departments
IV. Use of Cookies
Cookies are small files left on your computer when you visit a website, that allows the site to remember your preferences and provide you with better services next time you visit. You have the option to accept or reject cookies, but if you choose to reject them you may not be logged in, or use the services or functions that rely on cookies. Once you exit the browser, cookie files automatically terminate.
V. Third party partner sites
Toursinsider.com contains links to other websites. Toursinsider does not accept any liability for these sites or their privacy settings.
VI.Special precautions for minors
As a user of Toursinsider.com you must be over 18 years of age or a legal adult. If you are under 18 years of age, please use the site under the guidance of a parent or legal guardian.
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