4-Day Bus Tour from New York: Virginia Caverns and Tennessee Great Smoky Mountain

CANCELLATION POLICY

Cancellation made within:

• 17 or More Days - 90% of total purchase amount can be refunded

• 10 - 16 Days Prior to Departure Date - 50% of total purchase amount can be refunded

• 0 - 09 Days Prior to Departure Date - Non-refundable

SPECIAL NOTES

• Customer under 18 years old MUST be accompanied by at least one adult.

• Please be sure to provide accurate and complete information upon booking. This includes name, gender, valid contact information (preferably a mobile phone), accurate flight information, tour location, etc., This helps to avoid any errors upon the reservation because errors affect travel. Any losses due to inaccurate or invalid information will be at your own cost and the company will not be held responsible. 

• Various hotels may have different deposit policy passengers need to comply with. No specific bed type or the position of the tour can be guaranteed at each hotel. Usually 2-4 people can stay in each room maximally. Hotel check-in time starts at 15:00.

• This tour does not accept any City Pass or your own tickets for any of the attractions. Tour attraction admission charges and meal expenses are subject to change at any time without notification. Any purchased ticket cannot be refunded for lower prices.

• We have the right to make appropriate adjustments to the itinerary under the conditions of facilitating the operation for the tour group. This, however, will not reduce the items that should be included in the itinerary.

• Guests are required to bring their own relevant documents and materials required for entry or cross-border travel. Whether they can enter or leave the country is subject to the decision of the customs of each country. The inability to enter the country is a force majeure factor, and the paid tour fee will not be refunded.

• During the actual trip, the tour guide or driver has the right to appropriately adjust the tour sequence, stay time or assembly time of scenic spots according to the weather, traffic, and other conditions to ensure the smooth progress of the trip.

• If the scenic spots are temporarily closed or closed on a particular holiday, etc., the tour guide will adjust the appearance according to the actual situation or replace the location with another scenic spot to ensure the richness of the itinerary. The opening hours and capacity limits of certain attractions and national parks will be subject to change from time to time due to the COVID-19 pandemic. When the operating hours and capacity restrictions have an impact on the itinerary, it shall be regarded as force majeure. Thank you for your understanding.

• Children under the age of 8 require a booster seat in order to participate in the tour group. The operator provides the rental service for $10.00/person/day. Please make a request when booking the itinerary so that we may have the booster seat ready in advance. Please understand that the violations and fines are borne by the guests themselves. There is no need for a booster seat for bus travel on the day of travel, and the fee can be refunded to the guest.

• Normal health conditions are required to participate and enjoy our full itineraries. Contact us for specific policies or information regarding passengers with disabilities who do need to provide advance notification to make a reservation. We do not guarantee a wheelchair lift-equipped bus and/or seating availability to disabled passengers without prior notification and approval。

• We may alter these terms and conditions from time to time and post the new version on our website. It is your responsibility to check the Terms & Conditions on our website regularly and prior to making a reservation. Unless specifically stated otherwise herein or required by law, we shall not be liable for any consequential, compensatory, indirect, incidental or punitive damages arising out of or in connection with the performance of its obligations under these terms and conditions.

• The maximal waiting time for any late passengers is 10 minutes beyond the meeting time announced by the Tour Guide. While the operator makes every effort to provide on-time service, it does not guarantee to arrive at or depart from any point.as a specific time, which may be affected by any number of factors including weather, traffic, strikes, government shutdowns, war or terrorist attacks, or mechanical prob- lems. We are not liable for any inconvenience or expense caused as a result of such a delay, not liable for the expense of connecting air or train or bus service missed as a result of a delay and not liable for any other travel expense caused as a result of a delay.

• We reserve the right, when operating conditions require, transferring passengers from one vehicle to another en route.

• The following documents are recommended to make your check-in process smooth: A valid photo ID is required to board the bus; We recommend you bring a copy of the email confirmation to board the bus.

• This product is a group activity. If you choose to leave the group, please inform in advance, and obtain the consent of the tour guide. You need to sign the departure agreement form and the unfinished part will be regarded as your own abandonment. The group fee will not be refunded.

• Gift items in the itinerary that cannot be given away due to force majeure factors such as traffic and weather conditions or personal reasons may be subject to change. Please understand that the fees will not be refunded.

• Smoking is prohibited aboard the bus in accordance with Federal law and prohibited in most hotel rooms. Customers are responsible for any penalty charged by the hotel in a non-smoking room at least $250 per night.

• Pets and animals are not allowed on the vehicle.

Please Note:

• 1. Guests are not allowed to use a CITY PASS and admission ticket purchased by themselves to join the sightseeing attractions included in this tour.

  2. Guests who do use a CITY PASS or admission ticket purchased by themselves, will not be offered the transportation service for that day, and will possible need to pay a penalty fee. Please consult your tour guide for details.

• Language: This tour is escorted by a professional bilingual tour guide and/or driver guide (English/Chinese). Tours and/or languages may be combined to operate this tour depending on the number of passengers who have booked a particular departure.

• Bus Arrangement: Passengers on the same reservation will be arranged on the same bus unless stated otherwise. If you wish to be on the same bus as another party /an existing reservation, please note your request with the reservation number in the comment section on the checkout page or notify us at least 24 hours prior to tour departure.

• ToursInsodet cooperates with top local area tour operators and ensures the best quality of services to all travelers. We provide tour coaches that all are insured with a liability insurance coverage from $5,000,000 to $10,000,000 to make sure that your trips are safer and more enjoyable.

• The time we mentioned in the itinerary is for reference only. Please refer to your guide on tour for the actual arrangement. The visiting order and duration might be changed according to actual and practical situation for better service.

• This tour/activity is overseen by a select local operator in the region. Upon booking your tour or activity and after receiving confirmation, you will be issued an e-ticket detailing the local operator's name and contact information. If you require assistance finding a specific tour, please contact us for more information.